HOW DO I SECURE MY BOOKING?
To secure your booking, a 50% booking fee is payable, along with a signed photographic contract. Until the deposit and contract is received, your booking remains unconfirmed.
IS THE BOOKING FEE REFUNDABLE?
Nope. Please be 100% certain before confirming your booking. Full payment details and cancellation fees can be viewed in the T&C’s.
CAN WE CHANGE OUR DATE?
Every effort will be made to accommodate a date change, however this depends on availability, and may result in a cancellation and forfeit of the booking fee. It’s best to be 100% settled on a date before confirming your booking.
HOW MANY PHOTOGRAPHERS DO WE GET?
You will have Hayley and her assistant for the full day, who will also double-up as a second shooter. Hayley will be the only photographer for the engagement and elopement shoot packages, unless otherwise arranged.
HOW MANY PHOTOS WILL I RECEIVE?
Approximately 80-100 photos per hour shoot time. However, you will receive as many good photos that are captured throughout your day – you will not be cut-off at any specific number.
HOW DO YOU EDIT THE PHOTOS?
A handful of film presets are used to edit your photos, along with minor level adjustments. Images are not photoshopped or retouched and remain as authentic as possible. A selection of black & white duplicates will also be edited.
HOW LONG DOES IT TAKE UNTIL I RECEIVE THE PHOTOS?
Quality takes time, and each and every one of your images is carefully selected and edited by Hayley herself. For this reason, the official lead time is 8-16 weeks, however it may very well be sooner than that, depending on the queue.
HOW DO I RECEIVE THE IMAGES?
For lifestyle sessions, images will be supplied digitally. For weddings, you will receive your images on a wooden USB flash drive, inside a wooden box. All of which will be carefully edited and saved in both low-resolution (for web) and high resolution (for print) Jpeg format.
CAN I HAVE THE RAW IMAGE FILES?
DO I NEED TO PROVIDE A SEAT AND FOOD FOR YOU & YOUR ASSISTANT?
Yes. We work long and hard hours to capture the best moments of your day, which makes for two ravenous photographers. It’s best to seat us with your guests, where we can see and hear the action so we don’t miss out on any great moments.
DO YOU KEEP A BACKUP OF MY IMAGES?
Yes, I will have a backup of your photos on files for a minimum of 6 months.
DO YOU WORK OVERTIME?
Of course, life happens and timing plans go out the window. Additional time will be invoiced for after the wedding at the standard hourly rate.
ARE YOU KEEN TO TRAVEL?
Yes! We love to travel far and wide to capture love stories of every kind. Read more on travel & accommodation policies in my T&C’s.